Privacy policy

Last updated: May 3, 2026

This Privacy Policy describes how properselect.com (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. Company Information

This website is operated by:

Calestia SL
Domicilio: C/ Hermosilla 48, piso 1º derecha, 28001 Madrid, Spain

General inquiries: info@properselect.com
Customer support: support@properselect.com

2. Personal Data We Collect

We collect different types of personal data depending on how you interact with our website.

2.1 Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order details and purchase history
  • Any information you provide when contacting support

2.2 Information Collected Automatically

When you visit properselect.com, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone
  • Pages viewed
  • Referring website or source
  • Interaction data (clicks, scrolls, behavior)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and user behavior
  • Personalize content and advertising
  • Remember your preferences

You can control cookies through your browser settings.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfill orders
  • To provide customer support
  • To communicate with you about your order
  • To improve our website, services, and user experience
  • To prevent fraud, abuse, or illegal activities
  • To comply with legal obligations
  • To send marketing communications (only if you consent, where required)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Performance of a contract (e.g., processing orders)
  • Legal obligations (e.g., tax and accounting compliance)
  • Legitimate interests (e.g., fraud prevention, business operations)
  • Consent (e.g., marketing communications, cookies where applicable)

5. Sharing of Personal Data

We may share your personal data with trusted third parties only when necessary:

5.1 Service Providers

We may share data with:

  • Payment processors
  • Shipping and logistics providers
  • IT and hosting providers
  • Marketing and analytics platforms
  • Customer support tools

These providers only process data on our behalf and are contractually bound to protect it.

5.2 Legal Requirements

We may disclose your data if required to:

  • Comply with applicable laws and regulations
  • Respond to legal requests (court orders, authorities)
  • Protect our rights, property, or safety

5.3 Business Transfers

In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

6. International Data Transfers

Your personal data may be transferred and processed outside your country of residence, including in countries that may not have the same level of data protection.

We take appropriate safeguards to ensure your data is protected, such as:

  • Standard Contractual Clauses (SCCs)
  • Contracts with data processors
  • Security and compliance measures

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Order and transaction data may be retained for several years for tax and accounting purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure servers
  • Encryption where applicable
  • Access controls
  • Monitoring and risk assessment

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (GDPR)

If you are located in the European Union or EEA, you have the following rights:

  • Right to access your personal data
  • Right to rectify inaccurate or incomplete data
  • Right to erase your data (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise your rights, please contact us at:

support@properselect.com

We may need to verify your identity before processing your request.

10. Marketing Communications

If you opt in to receive marketing communications, we may send you:

  • Promotional emails
  • Offers and discounts
  • Product updates

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

11. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of these third-party platforms. We encourage you to review their privacy policies before providing any personal data.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the updated date. Continued use of the website after changes constitutes acceptance of the revised policy.

14. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Customer Support: support@properselect.com
General inquiries: info@properselect.com

Company: Calestia SL
Address: C/ Hermosilla 48, piso 1º derecha, 28001 Madrid, Spain